Privacy Policy
Last updated: February 13, 2024
This Privacy Policy describes how Warm Corner ("we," "us," or "our") collects, uses, and shares information about you when you access or use our website and services available at warmcorner.eu (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enroll in a course, contact us for support, or otherwise interact with the Service. This may include:
Account information: your name, email address, password, and profile details.
Payment information: billing address and payment card details processed through our third-party payment processors. We do not store full card numbers on our servers.
Communications: messages, feedback, and correspondence you send to us.
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage data, including:
Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
Device information: hardware model, unique device identifiers, and network information.
Cookies and similar technologies: we use cookies, pixel tags, and local storage to maintain sessions, remember preferences, and understand usage patterns. See Section 7 for more detail.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as social login providers, analytics partners, or payment processors, to the extent permitted by their terms and applicable law.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: to create and manage your account, process payments, provide access to courses and content, and deliver customer support.
Improvement and development: to understand how the Service is used, diagnose technical issues, and develop new features.
Communications: to send transactional messages such as enrollment confirmations, receipts, and security alerts, as well as optional marketing communications where you have given consent.
Safety and security: to detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activities.
Legal compliance: to comply with applicable legal obligations and enforce our terms.
3. Legal Bases for Processing
We process your personal data on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Providing the Service and fulfilling your requests | Performance of a contract |
| Sending marketing communications | Your consent |
| Improving and securing the Service | Legitimate interests |
| Complying with legal obligations | Legal obligation |
Where we rely on legitimate interests, we balance those interests against your rights and will not override them where your interests or fundamental rights take precedence.
4. Sharing Your Information
We do not sell your personal data. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies to perform functions on our behalf, such as payment processing, cloud hosting, email delivery, analytics, and customer support tooling. These providers are contractually required to process data only as instructed and to maintain appropriate security measures.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that doing so is necessary to comply with a legal obligation, protect the rights or safety of Warm Corner, our users, or the public, or to enforce our agreements.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it using secure methods.
You may request deletion of your account and associated data at any time by contacting us at help@warmcorner.eu. Certain data may be retained for a limited period after deletion where required by law or for legitimate business purposes such as fraud prevention.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request erasure of your personal data, subject to certain exceptions.
Restriction: request that we restrict processing of your data in certain circumstances.
Portability: receive your data in a structured, machine-readable format.
Objection: object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at help@warmcorner.eu or write to us at 65 Front St Apt. 201, Nanaimo, BC V9R 5H9, Canada. We will respond within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before fulfilling your request.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
| Category | Purpose |
|---|---|
| Strictly necessary | Enable core functions such as authentication and session management |
| Functional | Remember your preferences and settings |
| Analytics | Understand how visitors interact with the Service to improve it |
| Marketing | Deliver relevant communications, used only with your consent |
7.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after the fact. Note that disabling certain cookies may affect the functionality of the Service. Where required, we will obtain your consent before placing non-essential cookies.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If you believe your account has been compromised, please contact us immediately at help@warmcorner.eu or by phone at +1 519 647 3010.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to ensure your data receives an adequate level of protection.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party tools. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through or alongside our Service.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: help@warmcorner.eu
Phone: +1 519 647 3010
Postal address: Warm Corner, 65 Front St Apt. 201, Nanaimo, BC V9R 5H9, Canada
We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.